Frequently asked questions

Soap Nuts

How to use the soap nuts ?


It is very easy to use soap nuts to clean dirty laundry in your washing machine. Simply follow the steps below: 1. Put 5 to 7 soap nuts in the cotton pouch provided. 2. Throw the pouch with your dirty laundry in the machine machine. ( Please make sure to hand-tie the pouch securely to prevent the nuts from getting out) 3. Leave the pouch for the whole laundry cycle ( No need to remove during rinsing) 4. Once the laundry cycle is complete, remove the nuts and allow to dry. ( The same nuts can be reused on average 7 to 10 times!)




Does my order include a cotton pouch ?


Indeed, the cotton pouch is included in your purchase of any available sizes! Please make sure to hand-tie the knot securely when using to prevent the nuts from getting out.




Why are my soap nuts activated while not in use ?


Soap nuts can absorb moisture or humidity easily. If your environment is quite moist or humid, just be sure to keep the bag closed or better yet store in an air tight container. If exposed to too much moisture they will darken and may become sticky, but don’t despair, they will still clean brilliantly. We recommend keeping your nuts in a cool dry place or even in your fridge during hot summer weather !




Are soap nuts re-usable ?


Indeed. Soap nuts are reusable on average 7 to 10 times. When the nuts are completely broken into little pieces and become faded in color, you can then add them to your plants as fertilisers or throw them into your compost bin.




When should i throw away my soap nuts and start using new ones ?


Look at them when they are dry. The depleted shells with be thin with no shiny pockets of Saponin left on them. You can also place the bag in hot tap water for a minute and then give the bag a few squeezes or place them in a jar with hot tap water and shake- If suds come out they are still be good.




How can i add fragrance to my laundry ?


Your clothes will come out smelling fresh, clean and most importantly naturally unscented. However, if you would like to add fragrance to your clothes, just add a few drops of your favorite essential oil or fragrance oil to the cotton pouch provided before starting your laundry cycle.




Are soap nuts safe for those with nut allergies ?



Absolutely, soap nuts are actually a fruit berry, so people with nut allergies do not need to worry. It is perfectly safe to use!




Are soap nuts safe for people with sensitive skin ?


They are the perfect alternative to commercial detergents that contain mostly synthetic chemicals which can be very aggravating to skin. Soap Nuts are 100% natural and hypoallergenic. Sufferers of eczema, rosacea and psoriasis commonly report significant relief.




Are soap nuts good for washing clothes nappies ?


Soap Nuts are the perfect solution for nappies. They leave no residue, therefore don’t clog natural fabric pores like other detergents; fabrics are protected from fibre breakdown due to harsh chemicals. Soap Nuts are the best fine fabric detergent available.




I see very little foaming when i use the soap nuts, are they working and cleaning my clothes ?


Soap Nuts are a natural, low sudsing detergent. There are no added fillers, foaming agents or chemicals that would create more bubbles as they wash. Even without tons of suds, the soap nuts will thoroughly wash all your articles of clothing. Even without much foaming, your clothes are being washed clean.




Can i keep using my usual fabric softener ?


Indeed you can keep using any fabric softener even though it is not necessaey as soap nuts acts as a natural fabric softener.




Do soap nuts work in cold water ?


Of course! Soap nuts works in both cold and hot water. Using them in hot water will make the water more concentrated, thus you will yield less uses from the soap nuts. Cold water will wash your clothes just as well.




How should i store my soap nuts ?


We recommend keeping the bag closed or better yet store in an air tight container. If exposed to too much moisture or humidity they will darken and may become sticky, but don’t despair, they will still clean brilliantly, this is a sign that the soap nuts are activated. We recommend keeping your nuts in a cool dry place or even in your fridge during hot summer weathers !




How many soap nuts should i use per wash cycle ?


You can use 5 to 7 soap nuts for a cycle depening on your load. The heavier the load, the more soap nuts you will need.





Body Butter

How many scents are available ?


We currently have three scents available : Passion fruit, Coco Vanilla and Wild Flowers !




Are the body care products cruelty-free ?


Yes ! 100% cruelty free !




Do you use preservatives ?


No, we don't use preservatives as we don't use any hydrosol in our products.





Scrubbie

How long can i use my scrubbie ?


It can last for over a year. When you feel it's used up, like a fabric would be. You'll know it's time to cut it into smaller pieces and add it to your compost to be completely desintegrated.




I have sensitive skin, would it be too rough on my skin ?


Absolutely not ! It was designed while keeping people with sensitive skin in mind ! The texture is very soft. You can easily use the puffy inner part on your skin without any worry. You can use the outer edge when you feel your skin need it. You also have a lot of control on how much pressure you put on your face while using the scrubbie.





Makeup pads

How long can i use my makeup pads ?


It can last for over a year. When you feel it's used up, like a fabric would be. You'll know it's time to cut it into smaller pieces and add it to your compost to be completely desintegrated.




How do i clean them ?


You can just pop them in your washing machine in a little pouch ! And they are ready to be used again.